Hello Newegg,
'Thunderbolt(TM) Controller -1577' appeared under the 1st of the four PCI-toPCI Bridges (the USB 3.1 XHCI is under the 3rd) but it's only visible when 'Show hidden devices' is selected. No networking driver though. This is also the first evidence I've seen that the firmware update actually installed. Curious that Gigabyte tech support. 7.When prompted to install the driver, click Install. 8.Once the driver has been installed successfully, you should be able to see the new driver version (e.g. 1.2.0.1035) and the name Marvell 91xx SATA 6G Controller. I have redownloaded and removed then installed the Thunderbolt Controller driver a few times not but it still isn't recognized by the Thunderbolt Firmware as being new enough. Here's a screenshot from the Thunderbolt software details pane. Any help to get the Firmware installed would be very much appreciated. Find the latest Thunderbolt™ driver and Thunderbolt™ firmware under the “Driver” and the “Firmware” tab of the product download page. Keep them updated by following the update guide to have the most enjoyable user experience on the Thunderbolt™ ports.
We regret for the inconvenience. Let me assist you to resolve the issue.
To be able to assist you better, let us know a few more details on the below questions.
As an initial recommendation, I suggest you to follow the below steps and check if it helps to resolve the issue.
1. Press Windows Key + R and type devmgmt.msc in the Run dialog box to open Device Manager.
2. In the Device Manager window, expand Universal Serial Bus controllers and look for your USB device, do a right click over it, select Properties.
3. In the property sheet, switch to Power Management tab and uncheck the option Allow the computer to turn off this device to save power. Click OK and exit.
If it still does not help, I suggest you to check for the Device Status of all the individual devices under USB controller and check if any of the devices is in the state The drivers for this device are not installed along with a Device Status code.
Device Manager displays the following message in the Device Properties dialog box, on the General tab, in the Device Status text box.
Now, follow the below method and check if it helps to resolve the issue.
Method 1
Disconnect all other peripheral devices connected to the PC and check if the issue still persists.
Next, run the Hardware and Device TroubleshooterTom anderson serial number search.
Follow these steps to run the Windows in built troubleshooter. Although not a USB troubleshooter in particular, but helps to identify any potential driver related issues present in your PC.
a) Write Troubleshooting in the search box and hit enter.
b) Click on Troubleshooting tab.
c) Click on view all option on the upper left corner.
d) Select the Hardware and Device option from the list.
e) Click Next to run the Hardware and Device Troubleshooter.
Method 2
Next, check if updating the USB drivers present in your PC helps to resolve the issue. Follow the below steps.
Update driver
Double click on your USB driver in Device Manager. Then Click on Driver tab and select Update.
Reference: Update drivers in Windows 10
Also, check for the latest available drivers directly from the manufacturer's website.
Method 3
Windows has in built Driver Verifier as well to identify problematic drivers. The Driver Verifier Manager, tests each specified driver at startup. If it detects a problem, it identifies it and then stops it from running. Here's how:
1. Type verifier in Windows Start menu Search box and hit Enter.
2. Navigate to Create Standard Settings > Click Next > Automatically select unsigned drivers > Next.
3. At last you have two options Cancel or Finish.
From the list which is presented, you can manually try to Roll back, Update, Disable or Uninstall the Driver.
This will include the name of the buggy driver along with an error code.
4. Now reboot the system in to update, disable or uninstall the particular driver.
5. Type verifier/reset in Windows Start Menu Search and hit Enter to disable the Driver Verifier Manager.
Write to us with the updated status and the required information related to USB driver issues for us to be able to assist you further.
Thank You.